AMI's Capabilities

Using AMI is fast, easy, and inexpensive


Advanced Management Insight

Five steps from opportunity to solution.

Creating a solution in AMI, whether simple or advanced, requires five primary steps:

  • Define the operational data and human feedback you want to capture.
  • Identify the checklists, best practices, rules, and boundaries your organization wants to enforce.
  • Determine the key performance indicators you want to measure and manage.
  • Design the report layout you would like and dashboards you need to maximize visibility.
  • Define the metrics to be stored in your performance repository.

AMI Implementations from Simple to Complex

Elementary Solutions


Example

A mid-size organization was seeking to improve their desk-side support services organization wide, but had no idea what services should be enhanced, or which areas in a distributed business were most in need of improvement. As an existing AMI user, they created an enterprise-wide survey to gauge satisfaction from ALL associates in seven areas of performance for their help desk. AMI organized their results by team, role of respondent, organization, and geography - ultimately allowing them to execute the few changes they needed in a targeted fashion, and avoiding a costly help desk overhaul in areas where support was already doing well.

Implementation Steps

  1. Create survey questions, along with answers and scores.
  2. Identify roles to be surveyed.
  3. Add individuals, with email addresses, to AMI.
  4. Schedule questionnaires and analyze results using built-in dashboards and reports.